Q. Hours of Operation
A. We operate Monday, 12am - 6pm, Tue - Thu, 10am - 6pm, Friday, 10am - 9pm, Saturday, 10am - 6pm CET; so if you're trying to get in contact with us via phone/ email and we do not respond, it's because we are out riding our bikes!!
Q: Customs Charges
"From where is my order being shipped out; who will pay the customs charges if they occur?"
A: All orders placed on www.roadrunnerbags.eu are shipped from our EU warehouse and VAT of 21% is already included in price. No customs involved.
For any questions about this please contact us and we will do our best to help.
Q. Do you sell to shops? Wholesale price list?
A. Yes we do, please visit our Become a Retailer page for more info or email us firstname.lastname@example.org
Q. How can I get a quote for shipping?
A. You can get a price for shipping as you check out through our website. Just proceed through the steps of the cart.
Q. Where and how do you ship?
A. Everywhere! If you have an address we'll ship to it. Road Runner Bags has hit every continent!
A. We ship via DHL.
Q. Where are the bags made?
A. In Downtown LA by us! We have a private workshop with skilled workers producing each bag by hand.
Q. Is there tracking on my bag?
A. Yes! You can send an email to email@example.com.
Q. When will my bag be shipped out?
A. This answer can fluctuate at different times. Right now, we are a bit backed up so most orders are shipped out in 3-5 weeks, but most of the time they are shipped out sooner. Also, please keep in mind that backpacks may be shipped out in 4-5 weeks, but small accessories can sometimes be shipped out in about 2 weeks.
Q. Where are you located?
A. European Flagship Store is located in Rotterdam, The Netherlands, city centre.
Q. Do you have a shop/store where I can come and check out a bag?
A. Yes! We do have shop and you can come by and see some rad gear!
Email or call us for any questions!